FAQ List of frequently asked questions

Yes, it’s free. Please feel free to contact us.

You can ask for a quotation in this site by clicking the “Get a Quote” button. You can find the button on the upper right corner of the site. You can also request for a quotation by sending us an e-mail to (quote@japanbuscharter.com) / LINE.( ID : @trs7593v)

No, to avoid any misunderstandings, we kindly ask that all communication be conducted via email or LINE. Please contact us using the email address or LINE ID listed on our official website.

In general, we will respond to your inquiry within 48 hours. When you request a quote, please indicate if you are in a hurry.

We recommend you to make a reservation soon after you decide your trip to some extent. Bus availability changes from day to day and is filled with reservation depending on the day.

We have various types of vehicle available such as Sedan, Mini Van, Hi-ace Van, Mini Bus, Small Size Bus, Medium Size Bus and Full Size Bus.
Please see the following page for the capacity of vehicles.
https://japanbuscharter.com/fleet/

If you have suitcases or other luggages with you, please let us know about the sizes.

It depends on the area you’re visiting. Please ask us what kind of vehicle you are looking for.

Our services cover all areas of Japan.

The prices of bus and taxi is different. The rate of using the bus is determined by the day you travel, the traveling distance, the total amount of time it takes per day, and the type of vehicle.

The maximum operation time is 11 hours per day, as regulated by Japanese law.
If the departure and arrival locations differ, the transfer time will also be included in the total.
Please note that this may vary depending on the location of the bus company’s garage.

Your reservation will be confirmed upon payment of a deposit.
The deposit can be paid by credit card. Depending on the remaining balance, we may request payment via international bank transfer.

To make a reservation, we will require the following details:
Pick-up and drop-off locations and times, the number of passengers, a phone number of the person in charge and preferred payment method.
Please inform us in advance if you require any additional services such as salon, a tour guide or wheelchair access.

Basically, we are a bus charter company and do not offer itinerary planning services. However, for customers who wish the itinerary planning option, we offer itinerary planning and consultation services for a flat fee of ¥5,500 per day.

Our buses and guides operate based on the itinerary provided by the customer. Please ensure that your schedule allows for sufficient time, as travel times shown on Google Maps may not reflect delays due to traffic lights or road conditions. Also, please note that some bus parking areas are located away from the sightseeing spots.

Yes, we can arrange restaurant bookings. However, please note that availability may vary depending on the area.
A handling fee of JPY 3,300 per reservation applies.

Yes, but we can arrange tickets only for some attractions, such as:
– Tokyo Skytree
– Tokyo Tower
– Hakone Pirate Ship or Ropeway
– Umeda Sky Building

Please note that we cannot arrange tickets for TeamLab or Universal Studios Japan (USJ).
There are two TeamLab locations in Tokyo, so please make sure to book the correct one—either Toyosu or Azabu.

Yes. You can separately reserve an option service. Our staff or a driver will meet you with a sign board.
But whether an English speaking driver can meet you or not depends on the area you take.

Yes. there will be a separate charge when requesting for a meeting service.
When you need an English speaking staff, please contact us.
For a non-English speaking staff (driver), it will be free of charge. However, a parking lot fee is required.

Our airport transfer service is available at Narita Airport, Haneda Airport, Chubu Centrair International Airport (Nagoya), Kansai Airport, Itami Airport and New Chitose Airport.
For other airports, a driver who doesn’t speak English will be waiting at the arrival lobby.

We will confirm the flight time at booking, and we will be waiting for you at the airport. But when the arrival time would be much delayed, additional fees might be incurred.

They will be waiting for you holding a sign board at the arrival lobby.

When you use airport transfer service, we will tell you the telephone number, in this case, please contact us as soon as possible.
After contacting us, please wait until our staff comes to meet you at our specified place.
If you leave the airport before our staff comes to meet you, we cannot refund the total fee for the transfer service.

Admission fees, your lunch and accommodation are not included in the fees.

Basically, the accommodation for drivers or guides will be arranged by our company.
They will stay in the same accommodation or nearby.

Your booking will be confirmed once the deposit is paid.
We will send you a payment link upon booking to proceed with the deposit.

Payment Terms
A deposit of at least 20% of the total amount is required at the time of reservation.
However, for one-day use, full payment (100%) must be made at the time of booking.
Once the deposit is received, your reservation will be confirmed.
The remaining balance must be paid in full at least 21 days prior to the start of the trip.

Vehicle Pricing
Do you have a price list for other vehicle types, such as airport transfers or hourly hire?
We have sample pricing available on our official website.
Please note that actual rates may vary depending on the season and duration of use.
For detailed quotations, feel free to contact us directly.
https://japanbuscharter.com/transfer/

Deposit payment of at least 20% of full amount must be made at the time of reservation. (However, 100% must be paid for one-day use only.)
Once the deposit is made, the reservation is confirmed. Basically, the remaining balance must be paid in full at least 20 days prior to the start of the trip.

Yes, we accept credit cards as a payment method.
We accept VISA, MASTER, AMERICAN EXPRESS and Diners.
After reservation, a credit-card company will charge you.

Unfortunately, payment by check is not an available option.

Yes. We can send you by email. If you need them, please contact us.

Basically, payment must be made in Japanese yen. However, we accept payment in foreign currencies only by bank-transfer.

Most drivers speak only Japanese. Therefore, it is necessary to have someone who can communicate in Japanese accompany the tour.

Additional Notes :
– Standard bus operation time is 11 hours per day.
– Overtime charges may apply if the usage exceeds the legal limit.
– If you require an English/Japanese bilingual guide or assistant, please inquire separately.

We can prepare child seats when you use a sedan, mini van, hi-ace van. Please contact us if you need. For buses, we cannot set a child seat.

Yes, all the vehicles are air conditioned.

Full-Size Buses, Mid-Size Buses,Vans and Sedans have trunks. Mini Buses don’t have it.
However, as vehicles with trunks have different capacities depending on vehicles, you may have to load your things into the vehicle when the trunk is full.

Yes, it’s possible. Please inform us of the size and number of skis or bicycles, and we will propose a suitable vehicle accordingly.

By principle, it is not allowed to smoke inside the vehicle.

For a bus, you can specify a non-smoking vehicle.
You cannot specify a taxi, but we get rid of the smell in advance and we’ll tell your driver you prefer non-smoking car. Please request at your booking.

You can drink in most of vehicles.
However, all repair costs will be charged if a drunk customer damages the interior of a vehicle.
The glasses and beer server are not prepared. Some automobiles are equipped with refrigerators, it is advisable to confirm it beforehand.

Yes, all the vehicles are insured.
Injuries on board: Unlimited
Property damage on board: Unlimited

Unfortunately, we cannot guarantee the color of the bus, as it depends on the availability of each bus company.

Yes. It’s possible. We can arrange a professional interpreter guide or an English speaking tour assistant suited for your interesting points (detailed explanation about prices and tour spots).

Though JBC does not provide itinerary planning, we can arrange guides upon request. Please contact us for details.

Basically, English speakers are available.
However, you can make a reservation of other language speakers depending on the necessary area. For more information, please do not hesitate to contact us.

No, tipping is not customary in Japan. We leave it to the goodwill of our customers.

Please wait around the lobby of your hotel.
When the driver arrives at the hotel, the driver and the front desk person will guide you with a name board.

Request for changes will be accepted by the following deadline. (At this point, the change is not confirmed.)
After receiving your request, we will determine whether or not the change is acceptable.
3,300JPY per vehicle will be charged for any schedule changes after the submission of the final itinerary.

Request Deadline =>
Change your date of use : At least 20 days prior to use
Change your time of use : At least 3 business days prior to use
Change the places to visit : At least 7 days prior to use

Yes, you will be charged for 7 hours of use.
If you do not notify us 3 business days in advance of the change in usage time, you will be charged the first amount billed.

We are not responsible for items lost in the vehicle.
Please check with the driver before he leaves if nothing is left in the trunk or in the car .
We will try our best to locate your lost possessions.
If we find them, we will send them back to you at your expense.